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United Airlines has a rich history of community support that goes
back nearly 70 years. Learn more about how we work closely with
other businesses, nonprofit organizations, and civic groups to help
make hundreds of communities better places.
Our commitment to corporate philanthropy, community sponsorships,
and promotions extends around the globe. Many of these activities
take advantage of our unique capabilities as a global airline and
involve both our employees and our customers. Our philanthropic
wing, the United Airlines Foundation, provides much of this support.
While our support takes many forms, it has a single
goal: to make the world a better place for our customers and employees
to live, work, travel, and do business. We invite you to learn more
about our commitment by visiting the links listed below.
Customer Commitment
United employees around the world are committed to ensuring
you and your loved ones enjoy safe, seamless travel and superior
customer service every time you fly with us. With roots in the travel
industry that stretch back to 1926, United is not new to the service
business. But just as our operation has changed over the years,
our customers' expectations have changed as well. In 1999, after
consumers let our industry and their elected officials know that
the travel experience left something to be desired, United joined
other major U.S. airlines and the Air Transport Association in adopting
voluntary plans to improve customer satisfaction. United's version
of the plan, "Our United Commitment" addresses all areas
of the travel experience. This section of united.com provides more
detailed information about our 12-point commitment to customers.
We encourage you to explore this page to learn
more about our 12-point commitment to you. It also includes information
on our efforts to improve areas such as our on-time performance,
the airport check-in process, our baggage service, information technology
and to enhance your comfort on the ground and in the air. It's all
part of our continuing effort to ensure that you experience a consistent
level of quality customer service whenever you choose to fly with
us.
Alliances
United in collaboration with its other leading airlines around the
globe offers you access to over 700 cities in 124 countries. Whether
you need connecting service to Aberdeen or Zacatecas, we can get
you there! Learn more about the world of benefits that awaits you
when you fly with United.It's a big world out there. We want to
make it a little more manageable and friendlier
Star
Alliance
When you fly one of the airlines below, you can elect to have your
Mileage Plus® account credited with the miles from your trip.
If you're a member of The Red Carpet Club® or a Star Alliance™
Gold member, or have your United FirstSM or United BusinessSM boarding
pass with you, you will have access to Star Alliance Gold lounges
and business lounges throughout the Star Alliance network. See the
Star Alliance site for more details on benefits and privileges
Worldwide alliances
Over 700 destinations and 124 countries are available online
to United Airlines® customers. United, in cooperation with other
leading airlines, extends the convenience of flying United to destinations
beyond United flights routes. You'll still have simplified reservations,
ticketing, one-stop check-in, reciprocal clubroom access, and coordinated
baggage handling.
Code share
Code share flights help us extend the convenience of flying United
to destinations beyond United routes, offering you a greater choice
destinations, shorter travel times and seamless connections . Over
755 destinations in 132 countries to be precise. Now, that's a lot
of traveling! Such flights are operated by one airline but listed
as a flight of both. For example, for a flight to Copenhagen, the
flight may be operated by SAS Scandinavian Airlines but listed as
both Scandinavian and United. Members of United's Mileage Plus®
frequent flyer program earn credits on all code share flights. Mileage
Plus mileage credits can also be redeemed for travel on most alliance
partners.
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