Throughout the years, Saudi Airlines has strived to maintain high performance standards in all aspects of its operation. A major industry criteria that airlines compete to increase, it is the on-time performance index.

The chart below displays Saudi Airlines' on-time performance during the last decade (From 1993 to 2002). During this period, a total of 809,626 flights have been successfully operated with an average on time departure of 90%.

Our Modern Fleet

Saudi Arabian Airlines recently augmented its fleet with the acquisition of 61 state-of-the-art Boeing 747-400s, 777-200s, MD-11s and MD-90s. These 61 aircraft have already been received and introduced into service thus making the Airline's fleet among the youngest in the world.

Dear Customers

.Considering its mission statement to be a world class airline with a distinctive Saudi character, that is customer driven and caring employer, Saudi Arabian airlines is committed to providing top quality service and endeavors to achieve total customer satisfaction. Therefore we, at Customer Relation Division, look forward to receiving from our customers their comments and suggestions regarding any aspect of Saudi Arabian Airlines services.

It is our belief that comments and suggestions made by our valued customers are of a vital information source, which enable us to evaluate the services and to take appropriate measures for improvement. Ultimately, this will lead us to achieve our mission.

We, at Customer Relations are grateful to you for taking the time to fill in the form shown below and we assure you that your comments will be thoroughly reviewed for necessary appropriate action.We hope that Saudi Arabian Airlines will always acquire your confidence every now and then.